Point of Sale Installations and Training Consultant

What’s In It For You:
– Dynamic POS Experience: Be part of a fast-paced environment, mastering TallOrder POS installations, training, and customer service.
– Customer-Centric Focus: Build expertise in customer engagement and technical solutions tailored to diverse businesses.
– Career Development Opportunities: Position yourself as a valued professional in the POS and SaaS industry, with growth potential in our expanding company.
– Impactful Role: Contribute to the success of our clients’ businesses by delivering seamless installations and high-quality training.
– Supportive Team Culture: Join a collaborative and innovative team dedicated to creating exceptional customer experiences.

About Us:
TallOrder Solutions (Pty) Ltd is a leading provider of Point of Sale (POS) solutions designed to streamline operations and improve customer experiences. Serving restaurants, retail stores, and hospitality businesses, our POS system is known for its user-friendliness, reliability, and scalability. With seamless integration into accounting and inventory management systems, we help businesses enhance their efficiency and profitability. Based in South Africa, TallOrder Solutions is growing its footprint across Africa, offering cutting-edge solutions to an expanding market.

Job Description:
We’re looking for a Point of Sale Installations and Training Consultant to join our team. This critical role involves managing installations, providing training, and delivering exceptional service to our clients from the initial quote to final sign-off.

Key Responsibilities:
Service & Installation:
– Achieve and exceed installation and service targets.
– Follow up on leads to secure professional service orders.
– Identify and pursue new service opportunities with guidance from the Professional Services Manager.

Customer Engagement:
– Understand and address customer needs with tailored technical solutions.
– Log and manage customer interactions in our CRM system.
– Build and maintain strong customer relationships while explaining the benefits of TallOrder POS.
– Process orders and quotes efficiently via email or phone.

Training & Support:
– Conduct thorough training sessions on hardware and software.
– Provide post-installation support and ongoing assistance to customers.
– Assess and resolve customer issues, escalating when necessary.
– Stay updated on software and hardware enhancements.

Reporting & Communication:
– Submit monthly service reports and share customer feedback with the team.
– Collaborate with sales and professional services teams to ensure smooth installations.

Requirements:
– Minimum 3 years of experience in hospitality or SaaS roles.
– Proven expertise in installations, training, and customer service.
– Strong technical and problem-solving skills.
– Excellent communication and relationship-building abilities.
– Proficiency in CRM systems and a commitment to exceptional service.
– Must own a car and have a valid driver’s license and passport.

Additional Information:
– Position Type: Full-time, with occasional travel required.
– Location: Based in Johannesburg, South Africa with flexibility to travel as needed.

How to Apply:
If you’re passionate about customer service and technical solutions, we want to hear from you!
Send your CV to koos@tallorderpos.com and tell us why you’re the perfect fit for this role.