POS Support Consultant – TallOrder POS (Own Car Required)

Location: Based in South Africa (e.g., Cape Town or Johannesburg) — travel required
Company: TallOrder Solutions (Pty) Ltd (www.tallorderpos.com)
Employment Type: Full-Time

About TallOrder Solutions: TallOrder Solutions (Pty) Ltd delivers cloud-based point-of-sale systems designed for the hospitality and retail sectors. Our solutions are user‑friendly, scalable, and integrate seamlessly with accounting, inventory, property management, and payment systems, supported by 24/7 customer service.

Why Join TallOrder Point of Sale?
– Growth and Learning Opportunities: Be part of a startup where your contributions directly influence the company’s trajectory. Enjoy opportunities for rapid advancement and continuous learning, with access to the latest technologies and development practices.
– Hybrid Work Environment: Enjoy the flexibility of working mostly remotely, with occasional in-office days for collaboration and team-building.
– Supportive Culture: Join a team that values collaboration, mentorship, and continuous improvement, with a commitment to work-life balance.

Role Overview:
As a POS Support Consultant, you’ll be the go-to expert for resolving technical issues, optimising system performance, and ensuring customers get the most out of their TallOrder POS. You’ll act as the technical backbone and trusted advisor, delivering prompt and effective support while maintaining high levels of customer satisfaction.

Key Responsibilities:
– Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related POS issues quickly and effectively.
– Remote & On-Site Support: Assist via phone, email, remote desktop, and in-person visits when required.
– System Optimisation: Identify and implement solutions to improve POS performance and minimise downtime.
– Customer Assistance: Guide clients through system functions, settings, and best practices to ensure smooth day-to-day operations.
– Escalation Management: Log and escalate complex issues to the Quality Assurance team or specialist teams when necessary, following up to ensure resolution.
– Incident Reporting: Document support cases, resolutions, and recurring issues to inform internal improvements and drive ongoing enhancements.
– Proactive Monitoring: Flag potential problems by monitoring client systems and usage patterns.
– Client Relationship Management: Maintain strong communication with customers, building trust through reliability and professionalism.

Requirements:
Experience: Minimum of 3 years in hospitality, retail, SaaS, field support, installations, or training consultancy.
Technical Skills: Strong aptitude for problem-solving, system configuration, and technical troubleshooting.
Communication: Exceptional interpersonal and customer service skills, with the ability to convey complex information clearly.
CRM Proficiency: Confident in using CRM systems and maintaining accurate documentation.
Transport: Own reliable vehicle and a valid driver’s licence — essential for on-site travel.

Remote Work Readiness:
– Proven ability to manage your own time effectively in a remote work environment.
– Access to a reliable, good-quality computer and a stable, high-speed internet connection.
– Good quality headset with a microphone for professional VoIP calls.
Flexibility: Willingness to provide remote support and attend occasional on-site visits when required.

Why You’ll Love This Role
– Be a key player delivering impactful client experiences in a dynamic, growth-driven environment.
– Gain hands-on experience with modern POS tech and integrations across accounting, inventory, and property systems.
– Join a supportive and innovative team passionate about service excellence and professional growth.

How to Apply Send your CV and a brief cover letter to schalk@cloudone.mobi, explaining why you’re the ideal candidate for this role.