Sales & Installations Agent

Location: South Africa (Field-based with remote flexibility)
Company: TallOrder Solutions (Pty) Ltd (www.tallorderpos.com)
Employment Type: Full-Time

About TallOrder Solutions: TallOrder Solutions (Pty) Ltd delivers cloud-based point-of-sale systems designed for the hospitality and retail sectors. Our solutions are user‑friendly, scalable, and integrate seamlessly with accounting, inventory, property management, and payment systems, supported by 24/7 customer service.

Why Join TallOrder Point of Sale?
– Growth and Learning Opportunities: Be part of a startup where your contributions directly influence the company’s trajectory. Enjoy opportunities for rapid advancement and continuous learning, with access to the latest technologies and development practices.
– Hybrid Work Environment: Enjoy the flexibility of working mostly remotely, with occasional in-office days for collaboration and team-building.
– Supportive Culture: Join a team that values collaboration, mentorship, and continuous improvement, with a commitment to work-life balance.

Role Overview:
As a Sales Admin Consultant, you are the operational backbone of the sales pipeline — ensuring every inbound lead is captured, qualified, assigned, and progressed efficiently. You’ll own CRM data integrity, reporting, and the processes that connect marketing activity to sales outcomes. This is not a passive admin role. You’ll actively drive pipeline velocity, enforce process discipline, and provide insights that directly impact conversion rates and revenue performance.

Key Responsibilities:
– Lead Management & First Response: Monitor all inbound channels (website, partners, campaigns, referrals), respond promptly, qualify leads, and schedule demos.
– Lead Routing & Coordinatio: Assign leads to the correct Sales & Installations Agents, ensuring efficient scheduling and follow-ups with no missed opportunities.
– CRM Ownership & Data Integrity: Maintain 100% accurate CRM records, ensuring all fields (source, stage,value, close date) are complete, standardised, and up to date.
– Pipeline Management: Ensure every lead has a next action, track movement through the funnel, and proactively manage stalled or inactive deals.
– Sales & Marketing Alignment: Work closely with marketing to analyse lead quality, campaign performance, and source attribution, providing feedback to optimise conversion.
– Campaign & Funnel Insights: Identify bottlenecks, drop-off points, and gaps in the pipeline, supporting continuous improvement across the funnel.
– Billing & Admin Coordination: Ensure accurate customer data is captured for invoicing, coordinate billing handovers, and support smooth transitions to onboarding and installations.
– Internal Coordination: Work closely with sales, finance, and installations teams to ensure seamless handovers and operational alignment.
– Reporting & Insights: Build and maintain pipeline reports, dashboards, and weekly summaries covering lead volume, conversions, demo bookings, and sales performance.
– Process Optimisation: Identify inefficiencies in workflows, CRM usage, and reporting, and recommend improvements to increase speed and accuracy

Requirements:
Experience: Minimum 2 years in sales administration, sales operations, or CRM coordination.
CRM Proficiency: Strong experience with CRM platforms (Zoho, HubSpot, Salesforce, Pipedrive, etc.) and maintaining high data integrity.
Data & Reporting: Comfortable working with Excel/Google Sheets and building pipeline reports and dashboards.
Commercial Awareness: Understanding of how lead quality, pipeline movement, and conversion rates impact revenue.
Communication: Strong written and verbal communication skills, especially at first point of contact with leads.
Organisation: Highly detail-oriented, structured, and able to manage multiple priorities in a fast-paced environment.

Remote Work Readiness:
– Proven ability to manage your own time effectively in a remote work environment.
– Access to a reliable, good-quality computer and a stable, high-speed internet connection.
– Good quality headset with a microphone for professional VoIP calls.

Success Metrics
– Lead first-response time
– Demo booking rate
– CRM data accuracy and completeness
– Pipeline visibility and reporting timeliness
– Lead SLA compliance (no inactive leads)
– Marketing attribution accuracy
– Billing handover accuracy

Why You’ll Love This Role
– Be a key player delivering impactful client experiences in a dynamic, growth-driven environment.
– Gain hands-on experience with modern POS tech and integrations across accounting, inventory, and property systems.
– Join a supportive and innovative team passionate about service excellence and professional growth.

How to Apply Send your CV and a brief cover letter to eckhard@cloudone.mobi, explaining why you’re the ideal candidate for this role.